Automation allows you to create Rules that trigger specific actions when certain conditions are met.
For example, you can auto-assign people to tasks, or email notification can be sent when there is no activity in tasks for a long time.
You can access Automation via "Tools" menu on the top of your 5pm screen.
There are many triggers/actions you can combine to create your own Rules:
This feature is only available in the new interface (v2).? Check 5pm Help on this feature